SingCham Vietnam – Website Privacy Policy
Effective from: 31/07/2025
This Privacy Policy outlines how SingCham Vietnam (“SingCham”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you interact with our website and services. By continuing to use our website and/or services, you agree to the terms described in this Privacy Policy.
1. Introduction
Welcome to SingCham Vietnam – Singapore Chamber of Commerce in Vietnam. Our official website, www.singchamvn.org, is operated and managed by SingCham Vietnam. We value your trust and are committed to protecting your personal information in accordance with applicable regulations.
This Privacy Policy may be updated from time to time, and any revisions will be publicly posted on our website at least seven (07) days prior to taking effect. If you do not agree with the changes, you may stop using our services and inform us at sccv@singchamvn.org. We will process your request to delete your personal information in accordance with legal requirements. Your continued use of our services constitutes your acceptance of the updated policy.
2. Purpose of Information Collection
We collect your personal information to deliver and improve our services, provide appropriate support, respond to inquiries, confirm event registrations, and facilitate the benefits of SingCham membership. Your information may also be used to send important updates, promotional materials, or invitations to events organized or endorsed by SingCham. Additionally, your information may be processed to ensure security, verify participation, and meet applicable legal obligations if requested by government authorities. The types of data collected include your name, contact number, email address, company name, and other relevant information.
3. Scope of Information Use
Your personal data will be used exclusively for purposes directly related to SingCham’s operations and service delivery. This includes communicating with you regarding your membership, responding to your requests, providing access to member-only events, issuing newsletters, and managing promotional programs. We may also use the information to verify your identity or fulfill legal obligations. Under no circumstances will your personal data be sold or disclosed to any third party for commercial gain without your explicit consent, unless otherwise required by law.
4. Information Retention
Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once the purpose of data collection is fulfilled, or upon your formal request, we will delete or anonymize your information in accordance with legal procedures. You may request the removal of your personal data by contacting sccv@singchamvn.org.
5. Accessing and Updating Your Information
You have the right to access, review, and update your personal information held by SingCham Vietnam. If you discover any inaccuracies or wish to withdraw your consent, you may do so by contacting us via email or updating your information directly through your membership account, where applicable. We will make every effort to respond to your requests in a timely and respectful manner.
6. Commitment to Protecting Personal Information
SingCham Vietnam is committed to ensuring the security of your personal data. All information collected via our website is strictly protected in accordance with internal data protection policies and Vietnamese law. We do not use, transfer, disclose, or share any personal data with third parties without your prior consent, except when legally mandated.
In the event of a security breach, including but not limited to unauthorized access or cyberattacks resulting in data loss or leakage, SingCham will promptly report the incident to the appropriate authorities and inform affected individuals. We maintain secure systems and administrative controls to ensure that all personal and transactional data is safeguarded. Users are expected to provide accurate and lawful personal information. SingCham bears no responsibility for issues resulting from inaccurate data voluntarily submitted by users.
We are committed to protecting your information and will make every effort to resolve any concerns or complaints raised by verified account holders.
7. Complaints and Contact Information
If you believe your personal data has been mishandled or misused in any way, you have the right to file a complaint. Please send your concerns to sccv@singchamvn.org or contact our office at (+84) 28 6685 5370/71.
Upon receiving your complaint, SingCham will investigate the situation immediately, identify the root cause, and implement corrective actions. We may consult cybersecurity professionals if necessary. We will notify you of the receipt of your complaint within seven (07) business days and provide a resolution as soon as possible.
If the investigation concludes that the issue was caused by SingCham’s failure to comply with our data protection commitments, we will take full responsibility and compensate for any verifiable losses incurred.
